Billing & Refund Policy

Prices are in US dollars. Taxes, where they apply, are shown at checkout. Your bank may add currency conversion fees. What each plan includes is on the pricing page.

A monthly plan gets cheaper the longer you keep it. Each renewal takes another 1% of the list price off, until the plan reaches its lowest price:

• Collector: $5.99 in month 1, down to $4.19 from month 31 (30% off).
• Grinder: $9.99 in month 1, down to $9.09 from month 10 (9% off).
• Whale: $24.99 in month 1, down to $23.49 from month 7 (6% off).

It appears on each invoice as a loyalty discount. It counts the months you’ve paid on one unbroken subscription: it carries over if you switch between monthly plans (the new plan’s lowest price then applies), it doesn’t apply while you’re billed yearly, and it starts again from the full price if your subscription ends. Any change to how the discount works is a price change, and the notice rules under Price changes apply to it.

Payments are processed by Stripe. When you subscribe, you authorise us — through Stripe — to charge your payment method at the start of each billing period until you cancel. Your card details go directly to Stripe; TAS never sees or stores them. Receipts and invoices are available in the Stripe billing portal.

Monthly plans renew every month and yearly plans every year, on the date you first subscribed. Your renewal date is shown on your dashboard.

Open your dashboard and choose Manage billing to reach the Stripe billing portal, where you can cancel in one step. Cancellation stops the next renewal; your plan and its allowance stay active until the end of the current period, then your account moves to the free plan.

Your scans and collection are kept when you move to the free plan, though features that the free plan doesn’t include (such as value estimates and CGC/BGS predictions) are hidden until you upgrade again.

Change plans or billing interval in the Stripe billing portal. The portal shows any prorated charge or credit before you confirm. Changes take effect immediately: on an upgrade, the prorated difference for the rest of the current period is charged straight away; on a downgrade, the unused part of your current plan is credited to your account and taken off your next invoices. Your new daily allowance applies as soon as the change goes through.

Because every scan has a real cost to us, we don’t refund partial billing periods or unused scans, and cancelling doesn’t trigger a refund for the current period. We will refund:

• duplicate charges, or a charge after you had already cancelled;
• a charge for a plan you didn’t choose because of an error on our side;
• the unused part of a period if we close your account without a breach on your part, or remove a feature you paid for;
• a yearly renewal you didn’t mean to make, if you ask within 14 days of the charge and haven’t used the plan’s paid features since.

Email kyleyeung6@gmail.com within 14 days of the charge with the email on your account. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them.

Nothing here limits refund or cancellation rights you have under the consumer law where you live.

If you live in the EU or the UK, consumer law normally lets you cancel an online purchase within 14 days for a full refund. For digital services that start straight away, that right ends once you’ve asked for the service to begin immediately and started using it.

At checkout you tick a box asking for your plan to start immediately and confirming you understand this. So: if you cancel within 14 days of subscribing without having used any paid feature, email kyleyeung6@gmail.com and we’ll refund you in full. Once you’ve used a paid feature, the refund rules above apply instead.

If a renewal payment fails, Stripe retries it over the following days and your plan stays active while it does. If the payment still can’t be collected, the subscription ends and your account moves to the free plan. You can resubscribe at any time.

We may change prices for new subscribers at any time. If we change the price of a plan you already have, we’ll email you at least 30 days before it applies to your next renewal, so you have time to cancel. If we haven’t given you that notice, you keep paying the old price until 30 days after we do.

Deleting your account cancels any paid plan immediately, so you won’t be charged again. The rest of the current period isn’t refunded, so you may prefer to cancel first and delete once it ends. Stripe keeps payment records as the law requires.

Anything about a charge: kyleyeung6@gmail.com.